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Conway Stewart Contact/service Information

Mary Burke

By Mary Burke
in Great Britain & Ireland - Europe

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Mary Burke Vintage

Mary Burke

Posted
Posted

For the moment, while Conway Stewart is in administration it would be best to contact the administrators

 

The Administrators, C/o. Conway Stewart, 2/3 Haxter Close, Belliver Estate, Plymouth, Devon, PL67DD.

 

 

Do this only if you have directly ordered from Conway Stewart and have already paid, but not received your pen.

Also if you have send in a pen for repair that is not back yet.

So only if Conway Stewart have something that is yours and paid for.

 

Also, if you have paid through Credit Card or PayPal, take contact with them for their buyers protection.

 

If you have ordered through a shop, let the shopowner deal with it. In that case, do not take contact yourself, it will only muddy things up.

 

Please do not use this for any other matters.

 

 

 

The Administrators are:

Cowgill Holloway Business Recovery

Regency House

45-51 Chorley New Road

Bolton

BL1 4QR

 

email enquiries@cowgills.co.uk

 

 

 

D.ick

Moderator

 

 

 

 

 

 

 

 

 

 

 

 

 

Below the original text of the topicstarter, now not relevant any more......

 

While I love volunteering on FPN, as it allows me to assist the customers I adore, there is someone directly assigned at the factory with that responsibility and contacting her is MUCH faster and more efficient. Her name is Kayleigh Care, her contact info is Tel: 01752 776776 Email: kayleighcare@conwaystewart.co.uk and her global time zone is 8AM to 4PM GMT. With her 11 years of experience at Conway Stewart, I feel certain you will come to love her as we do, and you will find having a contact right there at the factory far more efficient than my long-distance efforts from Seattle, which is 8 hours, an ocean, and a continent away from the Conway Stewart factory.

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WilsonCQB1911 Extremely Rare

WilsonCQB1911

Posted
Posted

Will you no longer be serving our community Mary? It seems that much is changing at CS as of late.

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Postscript Extremely Rare

Postscript

Posted
Posted

Will you no longer be serving our community Mary? It seems that much is changing at CS as of late.

I hope not, she has been a blessing to all of us who love CS. In spite of the trolls who have constantly attacked the marque here.

 

Post Script

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Ghost Plane Ancient Artifact

Ghost Plane

Posted
Posted

I believe it's more a matter of efficiency & streamlining. While Mary loves to help (Lord knows, I've bothered, er, pestered, um, emailed her myself), querying her instead of the customer service rep direct adds another person, not to mention time delays as West Coast US is 8 hours behind the UK.

 

Given her work load and new responsibilities, best we follow the chain of command & save Mary for the BIG issues rather than individual problems with pens.

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michaelembley Near Mint

michaelembley

Posted
Posted

Will you still be connected Mary? I received the email re your resignation.

 

I don't want to pry into affairs that are none of my business of course so this is just a very general question.

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  • 2 months later...
j1020 Mint

j1020

Posted
Posted

Customer service contacts haven't worked for me. Have contacted them three times over the past week re the Churchill Excalibur LE that I ordered with no response to any of the emails. I was attempting to confirm that they had the order, whether it was in stock and when they planned to ship it.

 

I will make one more attempt and then if there is no response, cancel the order.

j1020

 

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warblerick Extremely Rare

warblerick

Posted
Posted

Customer service contacts haven't worked for me. Have contacted them three times over the past week re the Churchill Excalibur LE that I ordered with no response to any of the emails. I was attempting to confirm that they had the order, whether it was in stock and when they planned to ship it.

 

I will make one more attempt and then if there is no response, cancel the order.

When did you place the order? It was my understanding that this model has been sold out for quite some time.

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mallymal1 Antique

mallymal1

Posted
Posted

Just checked on the Conway Stewart web site, and the Excalibur is sold out. Still, they should have got back to you j101.

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j1020 Mint

j1020

Posted
Posted

Just checked on the Conway Stewart web site, and the Excalibur is sold out. Still, they should have got back to you j101.

I placed the order about two weeks ago and paid for it upfront.

j1020

 

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RMN Museum Piece

RMN

Posted
Posted

Did you order directly through their webshop?

 

I have found out 6 years ago they sometimes forget to update the website when they run out of an LE. Could have happened again.

 

Tough luck, but I'm sure if you paid by credit card they will refund the money.

 

 

D.ick

~

KEEP SAFE, WEAR A MASK, KEEP A DISTANCE.

Freedom exists by virtue of self limitation.

~

 

 

 

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j1020 Mint

j1020

Posted
Posted

Customer service contacts haven't worked for me. Have contacted them three times over the past week re the Churchill Excalibur LE that I ordered with no response to any of the emails. I was attempting to confirm that they had the order, whether it was in stock and when they planned to ship it.

I will make one more attempt and then if there is no response, cancel the order.

CS informs me that my Churchill Excalibur LE shipped today by Royal Post. I have the tracking number and it should arrive here in about ten days.

I am informed that they are NOT sold out of Churchill Excalibur Limited Edition pen sets, and they have "a few left" and they can be ordered direct on their website which is http://www.conwaystewart.co.uk/product/excalibur/

j1020

 

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j1020 Mint

j1020

Posted
Posted

CS informs me that my Churchill Excalibur LE shipped today by Royal Post. I have the tracking number and it should arrive here in about ten days.

I am informed that they are NOT sold out of Churchill Excalibur Limited Edition pen sets, and they have "a few left" and they can be ordered direct on their website which is http://www.conwaystewart.co.uk/product/excalibur/

Received last Wednesday. It is No. 3 of 100!

 

Well worth waiting for. Still a few left they say.

j1020

 

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View from the Loft Vintage

View from the Loft

Posted
Posted

A moderator has helpfully updated the first post in the thread, so that it contains the relevant information.

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