Over the last few months, I've been very pleased with my Belliver Poinsettia and on learning from the 'Conway Stewart Colours' thread that the model is being discontinued, I ordered a Belliver Shingle as a gift for my wife. The pen arrived today and although it looks beautiful, I have the irritation of having to return it tomorrow due to an obvious manufacturing fault.
The button (derby?) on the cap which secures the clip is such a poor fit that the clip spins freely around the cap. I have tried to gently screw the button in more tightly but it simply won't screw in any further. I assume the button has a screw cut section rather than being a push in interference fit and the length of the screw cut section is simply too long to screw in any further.
I'm a very tolerant person but I have to concur with opinions expressed on other similar threads that this simply shouldn't happen and I find it extremely frustrating. What is going on with the final inspection and packaging at Conway Stewart? My Poinsettia had to be returned for poor starting and I have to say that the factory staff were very helpful and obliging and the pen was returned in full working order but it should have been working from day one.
Unfortunately, it would seem that the problem of quality control is not confined to Conway Stewart and my two Onoto Magna Classics both had to be returned shortly after purchase to have defects rectified. My blue/gold chased model had too much play in the barrel to cap fit and had to have a replacement cap and my Royal Ruby had a chip in the resin at the end of the barrel. In their defence, I would say that I found the customer support at Onoto to be exemplary but I feel I shouldn't need to find out how good it is at this price point.
If Mary sees this thread I hope she will take it constructively as it is intended as a further indication that the quality control at the factory would seem to need a root and branch overhaul.