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Twsbi580 - Where Can I Get A New Cap?


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#1 Obyekt

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Posted 19 April 2014 - 19:39

The cap came apart completely and is now 3 separate pieces: the bit of metal with the clip, the main plastic body, and the metal ring that screws on the pen (+the plastic 'cup' that could always be removed).

 

Where can I purchase/obtain a new cap? I've had my pen for about 4 months now I suppose.



#2 Koyote

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Posted 19 April 2014 - 20:14

Contact Twsbi and they should send you a new one.



#3 KBeezie

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Posted 19 April 2014 - 20:39

Contact Twsbi and they should send you a new one.

 

Seconded, if it's only about 4 months or so, should still have a warranty. 



#4 Lisya72

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Posted 21 April 2014 - 17:30

Thirded.  Not sure about EU customer service, but Speedy has replaced the cap on my Vac700 twice now, no questions asked (once was 100% my fault).


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#5 dcwaites

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Posted 21 April 2014 - 23:27

Contact Rebecca Shih <info@twsbi.com>, copy to Jim Wang<speedy@twsbi.com>


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#6 Obyekt

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Posted 25 April 2014 - 11:23

Ok, thanks.



#7 Obyekt

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Posted 28 April 2014 - 13:43

So did you guys have to pay 11 dollars too?



#8 Frontier

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Posted 29 April 2014 - 21:56

So did you guys have to pay 11 dollars too?

 

Have had various parts replaced on my TWSBI pens, never had to pay anything, when I asked I was informed that it was a free service.


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#9 Flounder

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Posted 29 April 2014 - 22:10

Methinks it is time for TWSBI to go back to the drawing board with their caps. Maybe all-plastic or all-metal...so long as something changes.



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