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Gah! Am I Just Sol?


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#1 ellenspn

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Posted 19 April 2014 - 18:05

I bought a used Levanger True Writer recently and dropped it on a concrete floor :( now I have a missing chunk of plastic out of the piece that holds the nib. From what I gather Levanger does not sell or repair their pens. Am I just out of luck?

Wool, doghair and ink

Ellenspn


#2 MisterBoll

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Posted 19 April 2014 - 18:23

Why don't you contact Levanger, find out, and let us know.



#3 OcalaFlGuy

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Posted 19 April 2014 - 18:31

Levenger likes to think of themselves as having premium products for customers who desire that. They should stand behind their products. (Not saying this damage is their fault.)

 

I also would contact Levenger.  

 

They would either fix the pen (warranty or paid for) or they would sell me a section.

 

I would accept no other answer until all avenues of getting it were exhausted.

 

You might check with Ron Zorn or Richard Binder and see if they have a section.

 

Bruce in Ocala, Fl



#4 Waski_the_Squirrel

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Posted 19 April 2014 - 19:01

I don't know the  brand, but if it's a more expensive pen, I would think that you could buy parts. For example, if I drop my Pilot Justus 95, I would expect that Pilot would have spare parts. If the damage was my fault, I would expect to pay for it, but I would still expect to be able to get it repaired.

 

If I damage a $20 pen, it would be cheaper just to buy a new pen.


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#5 adamselene

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Posted 19 April 2014 - 19:07

Levenger advertises thhat they will "make it right" if there are any issues eeth their pens.

Except if you bought it st their outlet store, or not on their computer. as original owner. I don't know how they handle gifts.

You can buy the section for $29 , or as stub for $59.

#6 ellenspn

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Posted 19 April 2014 - 19:41

Levenger advertises thhat they will "make it right" if there are any issues eeth their pens.

Except if you bought it st their outlet store, or not on their computer. as original owner. I don't know how they handle gifts.

You can buy the section for $29 , or as stub for $59.


First of all as I said I'm not the original owner :( but it sounds like a new section would cost as much as I paid for the pen.

Wool, doghair and ink

Ellenspn


#7 ellenspn

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Posted 19 April 2014 - 21:48

Gah that didn't turn out way I wanted to now that I reread my response. I do want a replacement part so I'll try calling Levanger on Monday.

Wool, doghair and ink

Ellenspn


#8 OcalaFlGuy

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Posted 19 April 2014 - 23:40

Stress that the pen is unusable as it is now.

 

Stress that you Don't need a nib. (At least you haven't said you do.)

 

Try hard if that fails, to get them to direct you to the actual repair area and see what they can do.

 

(That has worked for me at Cross. Talking to the actual repair person instead of the general phone number operator.)

 

Bruce in Ocala, Fl



#9 ellenspn

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Posted 17 May 2014 - 03:12

I was at the Chicago Pen Show when I realized there was a rep there from the local kiosk at the State Street Macy's.  I asked them about repairing my pen and they were more than happy to try and repair it.  They replaced the broken section with a metal section and happily mailed it back to me without a charge.  Needless to say I'm very happy and have a working pen again :)


Wool, doghair and ink

Ellenspn


#10 estie1948

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Posted 17 May 2014 - 05:40

Congratulations on securing the successful repair of your pen. Thank you for posting the results. It is not only great to learn that you were able to have your pen repaired, it was also gratifying to learn of a business that was willing to do what is right and to do it for free. I'm impressed.

 

Again, congratulations.

 

-David.


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