Nemosine Pens - Is This A Real Warranty?

[Blue_Moon]

I've never had a Nemosine pen, but was looking at getting one. I know they are less expensive on other websites, but I wanted to know something about the company, so I went to their website. I was impressed with their three year warranty, until I saw this - ** To forego a bunch of fancy legal jargon, we must reserve the right to rescind our warranty offer at any time, at our sole discretion, without notice.

 

Is this typical? It doesn't sound like the consumer is getting any real guarantee with this pen. I'll go ahead and purchase this pen because it's so inexpensive, but I'm not holding my breath that the company will stand behind their warranty if something goes wrong.

 

Does anyone have any information on this company?

 

 

Edited to add the following: In all fairness, this is the remainder of the quote: We certainly don't foresee any chance of resorting to this kind of action... but instead of paying a lawyer buckets of money to state the same thing within 3 pages of legal jargon, we figured we'd just protect ourselves by saying it outright.

Edited April 19, 2014 by Blue_Moon

[lahlahlaw]

They replaced a pen for me before they ramped up their warranty, no questions asked. They actually let me keep the first pen.

[kalali]

Never used their waranty but they make good pens, with especially good nibs, for under $20.

Edited April 19, 2014 by kalali

[WirsPlm]

That's a typical boilerplate for a warranty and is in basically all warranties you will ever see (it's to protect against unforeseen circumstances that cause changes like the rulings that impacted Sheaffer and Parker warranties, that kind of thing), it's a bit irritating but I've never run into a warranty that didn't have that somewhere in it. I recently got a Nemosine Singularity and it's fast becoming a favorite pen, I think they typically make good pens and would put it up there with the Pilot Metropolitan as a pen that will be a reliable and cost effective daily carry pen.

[KBeezie]

When I first got my Nemosine Singularity Demonstrator there were a bunch of stress cracks along the base of the cap, I did notice they had a 3 year warranty (or rather the retailer did), but I found it odd that you had to include something like 8.95$ with the return of the pen to get it replaced (which is like half the cost of the pen itself). The cracks seem to be somewhat common in singularities, but not always noticed in colored models and doesn't appear to affect how well the cap will stay on.

 

I haven't been using my singularity all that much, always concerned I'm going to break it or something. But also I got a 1.5mm Goulet Stub nib on it, and you don't use those a lot for everyday writing especially when loaded up with Diamine Coral. They do make decent eye-dropper pens though, just need a little silicone gel and you're good to go.

[WaskiSquirrel]

I bought a pen from Nemosine. Within minutes, the lip of the cap started cracking and falling off. It wrote well, but two days later started leaking.

 

I contacted the company and gave them a design suggestion to improve the lip. They surprised me by replacing the entire pen and sent along a personal note thanking me for the design suggestion.

 

The replacement didn't leak, but, when I opened the box, the lip was already cracked with fragments laying in the box. I hadn't even touched the pen yet!

 

So, I will say that the company is great about warranty. My experience with the brand itself isn't good, but I know a lot of other people love them. I may have gotten two lemons in a row.

 

ETA: I see that KBeezie had the same problem with the cap.

Edited April 19, 2014 by Waski_the_Squirrel

[Blue_Moon]

That's a typical boilerplate for a warranty and is in basically all warranties you will ever see (it's to protect against unforeseen circumstances that cause changes like the rulings that impacted Sheaffer and Parker warranties, that kind of thing), it's a bit irritating but I've never run into a warranty that didn't have that somewhere in it. I recently got a Nemosine Singularity and it's fast becoming a favorite pen, I think they typically make good pens and would put it up there with the Pilot Metropolitan as a pen that will be a reliable and cost effective daily carry pen.

 

Thanks WirsPim. I've just never heard it put in such blatant terms before - We can cancel your warranty anytime, for any reason - including simply because we feel like it, without telling anyone.

 

This warranty from Franklin-Christoph is more of what I'm familiar with - All Franklin-Christoph writing instruments are guaranteed against mechanical failure, regardless of age. The writing instrument or part will be repaired or replaced at no charge. Incoming shipping and insurance costs are the responsibility of the client. Any writing instrument or part which cannot be repaired, and is no longer available will be replaced by a similar Franklin-Christoph product of equal or next greater value, as desired by the client. This warranty is transferable to subsequent ownerships. No proof of purchase documentation is required. Included products such as lead, erasers, ink refills, etc, are excluded from this warranty, if consumed during the normal course of use. Any damaged or abused parts are also excluded from this warranty, if resulting from impact or unreasonable abuse.

 

Lamy's warranty - All Lamy pens sold in the US carry the following warranty: Lamy pen warranties its writing instruments for the life of the product**. If repair is required other than from abuse or misuse, then for a small handling and return postage charge of $9.50 per pen, Lamy products will repair, refurbish, and return any Lamy instrument. If other parts have been abused, there will be a special charge. Otherwise, there are no labor or parts charges. **The Lamy warranty does not cover damage caused by misuse, abuse, unauthorized service and the use of other manufacturers refills or inks.

 

That, in my opinion, is what a warranty should be. Considering the cost of the Nemosine, I think a three year warranty is very generous. However, I don't care for the warranty language of being able to renege if the company so chooses. I'm sure Nemosine is just protecting itself, and as people have commented - they do seem to honor their warranty, but I don't care for the language in the warranty.

[Edwaroth]

The Singularity was my first fp, it's where this little journey started. I have since bought three (EF, F and .6 stub) nibs for it, all are super writers and smooth. The pen is the marbled black, I've not had any cracks or other problems and use the pen as an EDC. It has become a standard of sorts for me and sentimental. Never had any need to use the warranty...so far. I've had this pen for two years now.

[Vgimlet]

You must have gotten a string of lemons KBeezie and Waski - I have 4 Nemosines (1 is my pen for work, and it gets a bit of abuse there, constantly tossed in and out of drawers) and no problems with any so far.

[KBeezie]

You must have gotten a string of lemons KBeezie and Waski - I have 4 Nemosines (1 is my pen for work, and it gets a bit of abuse there, constantly tossed in and out of drawers) and no problems with any so far.

4 Singularities or fisions?, if you do a little bit of googling that's a few lemons, and in the ones that are not clear the cracks are there typically if you look for them.

 

The cracks in the cap doesn't affect the performance for me, but it was that way right out of the box, and I've seen other's say the same thing when I did a little searching.

 

http://static.karlblessing.com/reviews/nemosine_demonstrator/stress_cracks_2560.jpg

 

Basically they look like something that would happen if you twist the cap on too hard, but it was like that out of the box.

 

Other than that, it hasn't developed any other 'defects', and appears to be mostly a cosmetic issue at the moment being, but while Pens N More did say I could utilize the warranty (after they've refunded me for the pen so it's free anyways), I didn't think it was worthwhile to send off for warranty when it was going to cost half the pen's price to do so (and because I had already gotten rid of that horrible/meh/dry 0.7 stub nib and replaced it with a goulet stub nib).

Edited April 19, 2014 by KBeezie