Posted 01 May 2014 - 22:56
What ever happened to "the customer is always right"?
I find the above statement in quotes a lost sentiment, much like the words honor and valor or gentleman. Depressing when you get down to it.
Add-- well bravo to pelikan. Guess they do follow the notion that the customer is always right--/ good to hear
Exactly. Even though the first try by Pelikan failed due to the retailer's miscommunication, the 2nd try generated the result I have been asking them to do, which is the nib replacement (not tinkering with the defective nib).
I did take an extra step by contacting Pelikan directly by informing them that the 1st attempt has failed as they did not replace the nib. From that reply from Pelikan, I learned the retailer was at fault as he sent my M1000 to "repair" the nib, instead of "replace" the nib.
For the top model from the regular production line up, I simply could not compromise on perfection of the product I purchased. For that matter, even Pelikan's M200 line should be manufactured perfectly as that model is not that cheap.
Edited by Pen2009, 01 May 2014 - 22:57.
My collection: 149 EF/F/B/OBB, Collodi B/Twain F/Mann F, 146 M, Silver Barley F, M1000/M800 B'o'B/M800 Tortoise/Sahara/415 BT/215/205 Blue Demo, Optima Demo Red M/88 EF & Italic/Europa, Emotica, 2K/Safaris/Al-Stars/Vista, Edson DB/Carene BS, Pilot 845/823/742/743/Silvern/M90/Makies, Sailor Profit Realo M/KOP Makies/Profit Makies/Profit 21 Naginata MF&M/KOP/KOP Mosaiques/Sterling Silvers,Platinum #3776 Celluloids/Izumos/Wood pens/Sterling Silvers,YoL Grand Victorian, and more (I lost counting)