Jump to content






Photo

Classifieds Manual, Part 3 - Questions & Answers

Posted by wimg , in Manuals 07 May 2011 · 1,247 views

Part 3. Questions & AnswersAs already mentioned, Classifieds allows one to pose questions to the seller. This concept is discussed here with examples. In the first chapter of the Classifieds manual is shown how to browse the Classifieds part of the board. Let's assume we are there now already, and have a listing showing in one of the categories, like below, and we want to have a more detailed look at one of the classifieds, for example the one indicated with a red arrow. Posted ImageAfter clicking on the item at which the red arrow points, we get the screen below. The red arrow here indicates in which direction to scroll to see the remainder of this advert, and to reach the Questions option right at the bottom of the classified.Posted ImageHaving reached the bottom part of this classified, we can now clearly see a questions block, and an Ask a Question button (to which the red arrow points).Posted ImageClicking on this Ask a Question button makes a message editor box appear, in which we can type a question or remark we may have regarding this particular item or the classified itself, like I've done below. When I am happy with the question or remark typed, I can click the Ask Question button in this screen, as indicated by the red arrow.Posted ImageClicking the Ask Question button will save my message, and I will be returned to the screen showing the advert I was posting a question in. Do note that, as indicated by the red arrow, we now have a Questions block with an (unanswered) question in it, see red arrow, which only I can see for the time being, and the person who listed the classified.Posted ImageSo far so good. What if someone else poses a question too? Let's pursue this, and follow what happens. Another person now visits the same advert, see red arrow, and clicks on that. For ease of reference this member uses a different skin.Posted ImageHe'll get a very similar screen of course, just slightly adapted to the skin in use. The red arrow indicates the scroll direction again to read the whole advert and reach the Questions section.Posted ImageI can see an Ask a Question button again (red arrow), but no questions and/or answers yet. Since the question by the previous member was not answered yet, it will be hidden to all other members, but the poster of the advert. I want to ask a question, so let me click on the Ask a Question button.Posted ImageHaving clicked this Ask a Question button, the already familiar message editor box appears, and as an example I have prefilled the box with a message. Underneath the message box I see the Ask Question button, on which I will click as soon as I am done with typing what I'd like to say or ask.Posted ImageI was done, and clicked Ask Question. Scrolling down to the bottom part of the advert I can see the Questions section again, where I now can see my question, as an unanswered question again (red arrow). Note that I can't see any other questions, only my own, so far.Posted ImageSo, what happens on the seller side of this question and answer thing? Let's go to the seller, and check what he sees now. Circled is the name of the original poster (OP), the seller IOW. He could click on the View my Items button (red arrow), in order to see and manage all of his items listed in Classifieds.Posted ImageAfter clicking on View my Items, the screen below appears in this case. Do note that there are two questions now for the top item, as indicated with a special little note next to the title of the classified, and a count of the questions, as circled in red (follow the red arrow).Posted ImageClicking on this item reveals the item screen, in view mode. I want to scroll down, in the direction of the red arrow, to reach the questions section.Posted ImageRight underneath the classified, I now find the two questions posed by the two different members earlier. There also are two buttons next to each, Delete Question and Answer Question. The latter is the one I want to use, for the first question first (red arrow). So I will click on that.Posted ImageThe usual edit box appears, this time right underneath that first question, and I have started to answer the question. Do note the tick box right below the messagebox, the Make this question viewable to everybody? field, as circled in red and indicated by the red arrow. The default for this tick box is that it is marked, and leaving it that way will make this question and my answer visible to everybody on the board who happens to view this classified.Posted ImageSince I personally prefer to keep price discussions private, I now have unmarked the tick box (circled in red again), so that this question and its reply will stay private. I have completed my answer as well, so I can now click the Answer Question button (red arrow).Posted ImageClicking the Answer Question button will save my reply or answer, and it will now appear directly underneath the question. In case I want to keep the two, i.e., question and answer, separated slightly better, I'd have to put in a line myself, f.e., a line of dashes (which I didn't do here). Note that because this is still a private question with a private answer, the colour of the message, pink in this case, still indicates it is. Since I answered, for this particular message only the Delete button is now available (circled in red). Ok, I want to get on with the second message. For this I need to use the Answer Question button in the second question (see red arrow).Posted ImageClicking the Answer Question button for the second question, will bring up the earlier message box again, allowing me to answer the second question. I don't mind this being a public question, so I leave the Mark this question as viewable by everybody tick box marked (circled in red) and go on to click the Answer Question button underneath the message editor box, as I have typed out my answer.Posted ImageClicking the Answer Question button did save my reply, and it is visible in the screen below. Because I have left the Mark this question as viewable by everybody tick box marked, the difference between the two questions and answers is now clearly visible to me. Note that the colours vary from skin to skin, although private questions and answers are in pink generally, and public ones in the skin message background colour. For the second question I now only have the Delete Question button left too (circled in red).Posted ImageBefore I forget, I better add the Shipping to information in the classified description, as asked in the second question. Besides, it is mandatory to do so. Therefore, I scroll up, and click on the Edit Item button (circled in red, see red arrow).Posted ImageClicking the Edit Item button brings me back to the same set of fields I went through when creating a classified, with the difference being that all fields already have the correct values, except for the one I want to change. I scroll down to the Description box, and add the information required (circled in red). Noting else needs changing, so I can go ahead and click the Edit Item button (red arrow), in order to save this information and make sure it is displayed for everybody to see.Posted ImageThis will bring me back to the overall view of the classified, and scrolling down to make sure all is ok, I can see indeed that the shipping information now appears in the description (circled in red), and that both questions and answers are intact. Number 1 is a private message (indicated by the number 1 and a semi-circle in red), and number 2 (indicated with the number 2 and a semi-circle, also in red) is a public question and answer, number one in pink, and number 2 in light blue-grey.Posted ImageHow does this now appear to the members posing these questions? Let's first go the member asking question 2, about the Shipping to information. The updated screen for the advert, scrolled down, now looks as below. Only question 2 and its answer is visible (red number 2 and semi-circle) to this member, but it is visible to all. Furthermore, the Description box has been updated with the Shipping to information (red arrow). Posted ImageTo the member who posed the first question it looks a little different. He can see both questions and answers, because the first one was his own question, even if treated as a private question (red number 1 and semi-circle), bright beige background in this skin rather than pink, and the second one was a question by another member, and was answered in public (red number 2 and semi-circle), light grey background in this skin rather than the earlier blue-grey, and  is therefore also visible to him. Do note that the information added in the description as requested in the second question is also visible to him in the description of the classified (red arrow).Posted ImageSo far this manual for the question and answer part of the new Classifieds app.Warm regards, Wim




Does this mean that now each individual pen and ink must have it's own listing? That is my assumption based on the way that the Classifieds seem to be set up now. What would we do if we want to list a lot of pens or inks for one price? Also, will there be a Want To Trade section anywhere anymore on the board? Thanks for all of your hard work!Aubrey :embarrassed_smile:
This new sub-forum doesn't look well adjusted for want-to-buy or want-to-trade types of posts, as some mandatory fields are not applicable in those cases.But, as Aubrey, I can congratulate on your hard work!
Greetings, As someone who designs, writes, and maintains websites and blogs, I can appreciate the amount of work that went into this project. (Honestly, I know it was difficult and time consuming.) However, I think the amount of required fields and selections are too much for both the seller – professional or hobbyist – and for the purchaser. I always try to follow the ‘keep it simple’ – ‘less is more’ motto when designing user forms. I have found that folks don’t like long mandatory forms. I can also appreciate the conundrum one faces in trying to make certain good information is included in a selling post for the sake of the purchaser, forum, and seller. Is it possible all of that can be addressed by combining similar areas of information, reducing or eliminating check-off selections, and supplying instructions (only) as to the information that is required? (Different from the instructions I just spent an hour reading.) Just because the classified base design of this forum product includes or permits multiple fields doesn’t necessarily mean that one need take advantage of all the fields. Maybe this is a work in progress and those who made this have put it out as a first pass. One can only hope. Peace, Phroneo
Photo
PeppWaves03
May 08 2011 03:14
Where is there a want to trade section?
Photo
Gobblecup
May 08 2011 06:19
I, along with Aubrey, am wondering what will happen to the Want to Trade and Want to Buy sections, and how we can list multiple items in one post. If you look through my history, I have sold quite a few pens but only posted maybe a half a dozen listings in the old classifieds. I am by no means a business, just a serious collector and hobbyist, and I have loved how easy the FPN has made it to buy and sell new and old pens, making me and others enriched by the experience. I don't think I am a high volume seller, but if the listings must be individual, I would quickly surpass the "low" volume rules, stuck posting with those who are businesses and high volume posters. I don't know if this system (as is) is "the answer", but I certainly applaud the efforts of the FPN to find answers to the problems some are having. Thanks -
Photo
Michael McNeil
May 08 2011 06:27
I agree with Phroneo. I am a firm believer in the "K.I.S.S." rule :embarrassed_smile: The conditions imply that the pens that I have restored have not been restored on the outside, which in most cases they have been restored on the outside as well as the inside. Most times a pen that I would grade as "Outstanding/Excellent" will have no wear and no signs of use. I disagree with the descriptions of "Near Mint", "Outstanding/Excellent" and "Extra Fine". They might be appropriate for the pens that some individuals sell, but not for me. One size does not always fit all. Just my honest opinion! I also do not like the fact that multiple item listins do not seem to be possible with this new Classifieds section. It certainly is no time saver, and much too limited in the amount of items that can be listed. Things are reminding me of eBay, i.e. improvements that are the opposite. But, maybe that was the "big idea" LOL! :-)Sincerely,Michael

Greetings, As someone who designs, writes, and maintains websites and blogs, I can appreciate the amount of work that went into this project. (Honestly, I know it was difficult and time consuming.) However, I think the amount of required fields and selections are too much for both the seller – professional or hobbyist – and for the purchaser. I always try to follow the ‘keep it simple’ – ‘less is more’ motto when designing user forms. I have found that folks don’t like long mandatory forms. I can also appreciate the conundrum one faces in trying to make certain good information is included in a selling post for the sake of the purchaser, forum, and seller. Is it possible all of that can be addressed by combining similar areas of information, reducing or eliminating check-off selections, and supplying instructions (only) as to the information that is required? (Different from the instructions I just spent an hour reading.) Just because the classified base design of this forum product includes or permits multiple fields doesn’t necessarily mean that one need take advantage of all the fields. Maybe this is a work in progress and those who made this have put it out as a first pass. One can only hope. Peace, Phroneo

Hello fellow FPN-ers, First and for all I want to express my deep respect for this work and this project. Must have been an awful lot of work!Apart from that: I am not amused! (to say the least).The big question is WHY!Is it absolutely necessary to adapt the look and feel of E-Bay?I tried it. And I listed a 'real' advertisement. And I am missing such a lot of features I did not even realize I had in the old system, because they were just there. It was always fairly logical to me that the same format for all the board categories, including the Market Place is very comfortable. Why a totally different format? I thought about security reasons.... I had security problems with a lot of on line services, but never with FPN.I thought about commercial reasons... ohhh well, I' ve seen good working amateur sites being upgraded to a professional level and then all of a sudden being sold to a commercial party. I do not think this is what FPN members are dreaming of. When are we going to pay for the FPN services? I have not seen any new 'tool' in the new format that made me feel happy and call out: yes! here is something I missed all that time, thank you, thank you!But I miss many things in the new format I had in the old format that I used and was very happy with... Some question in random order:1) Why is there no currency indicator int the list?2) Why is it not possible to indicate or even use a format for multiple items?3) Why does one need to fill in a complete check list for data that can as well simply be mentioned in the item description?4) Why is there a difference between High and Low volume sellers? I find this discriminating. I'd rather see a reserved section for -paying?- commercial users/sellers. 5) Why is it necessary to indicate if you are a 'known professional' if you indicate that a pen is restored? I find this discriminating too. With all respect for the big 'Meisters' there is no single reason why we should indicate ourselves (sellers) as non professionals, just because we do restore pens as a hobby! The question of the qualty of the work is always between the seller and the buyer, the FPN board cannot -and never did- stand between that. By the obligatory choice between professional and amateur when restoration is mentioned, the board is making an arbitrary difference where they impossibly can judge the quality of the work of the seller. This inevitably leads to disproportionate assessment in the judging of the quality of work from 'professional versus amateurs. 6) Where is the 'stats' indication of the amount of item views, as well as the last post info? (standard function in the forum category and very useful for buyers and sellers also).7) Where is the link to 'My content' 8) Where is the link to my personal file for management of uploaded images?9) Where is the 'sales past' information?10) Why is it necessary to upload at least 1 image to the board when there are already pictures in the ad uploaded through a hosting site? (with zero capacity load for the board, except the hidden internal link).11) Why can the images that are uploaded directly to classifieds not be manipulated to fit the screen? The system that presents the linked images from a hosting site are automatically reduced to fit screen! 12) Where is the possibility to preview you posting / ad. before publishing? This will lead to a lot of unnecessary editing and thus a higher load on the capacity of the system....These are the questions I thought of after puzzling for more then 2 hours with the 'new system'. I will not be surprised when I run into more problems...I never had any problem with the good old market place being an integral part of the board. So I am very anxious to get some answers! I can imagine there will be some reasons why it all has to be so different. I am not a very conservative guy, and I usually feel happy when something or some system or some organization changes, where obviously things need to be changed. In this case I feel that there possibly could be some enhancements possible, but IMHO the solution that is presented to us now introduces far more complications and problems to be solved then we ever had in the old system. Resuming: I fully respect admire the hard work the admin team on FPN that manages the Boards Database for this project. But it makes me a bit sad that the result, at least for me, is that is has become far more complicated. So, if I had a voice in this I would say: nice try, but please go back to what we did, rather today then tomorrow!Lex van Galen aka Lexaf from the Netherlands
Photo
Ravenmoon
May 08 2011 18:01
What about shipping costs? We have drop downs with limited choices for everything else, but no separate spot to put shipping costs? Posted ImageHow are we to handle different shipping costs for different places (i.e. 1st class CONUS included in price, international or Priority in CONUS adds $X)? How about being able to save settings (like PP status, basic info (like "happy to consider offers,' comments about shipping as above, etc. or 'shipping from'?) so as to avoid retyping/reentering the same things over and over.Posted ImageWhat was, in my opinion best about the For Sale section was it's simplicity. Poorly constructed ads didn't get sales, well detailed ones did. If I wanted to have the hassle of listing (and photographing) each and every times separately, and filling out long, repetitive forms, I'd just sell on eBay.... I certainly appreciate the time and dedication, but.... I agree, WHY? This just seems overworked, overthought, overdone, and overly complicated.
Photo
Ravenmoon
May 08 2011 18:02

...IMHO the solution that is presented to us now introduces far more complications and problems to be solved then we ever had in the old system. Resuming: I fully respect admire the hard work the admin team on FPN that manages the Boards Database for this project. But it makes me a bit sad that the result, at least for me, is that is has become far more complicated. So, if I had a voice in this I would say: nice try, but please go back to what we did, rather today then tomorrow!Lex van Galen aka Lexaf from the Netherlands

+1 (unless I can add +100)
Photo
Gobblecup
May 08 2011 23:05
"If it ain't broke, don't fix it! :thumbup: :D

Does this mean that now each individual pen and ink must have it's own listing? That is my assumption based on the way that the Classifieds seem to be set up now. What would we do if we want to list a lot of pens or inks for one price? Also, will there be a Want To Trade section anywhere anymore on the board? Thanks for all of your hard work!Aubrey :thumbup:

Hi Aubrey,I suggest you read some of the replies in the topics in Community Feedback in the forums, more specifically, this post by kushbaby:http://www.fountainp...96#entry1975596HTH, warm regards, Wim

This new sub-forum doesn't look well adjusted for want-to-buy or want-to-trade types of posts, as some mandatory fields are not applicable in those cases.But, as Aubrey, I can congratulate on your hard work!

As mentioned in my reply to Aubrey, read this post:http://www.fountainp...96#entry1975596As soon as there is a possibility to have a clearer distinction between the two types of post apart from the radio button and any text you input, we will likely add another category. It may makes less sense currently, unfortunately, as it looks like an all or nothing approach. We are sure things will evolve with this app however.HTH, warm regards, Wim

Greetings,As someone who designs, writes, and maintains websites and blogs, I can appreciate the amount of work that went into this project. (Honestly, I know it was difficult and time consuming.) However, I think the amount of required fields and selections are too much for both the seller – professional or hobbyist – and for the purchaser. I always try to follow the ‘keep it simple’ – ‘less is more’ motto when designing user forms. I have found that folks don’t like long mandatory forms. I can also appreciate the conundrum one faces in trying to make certain good information is included in a selling post for the sake of the purchaser, forum, and seller. Is it possible all of that can be addressed by combining similar areas of information, reducing or eliminating check-off selections, and supplying instructions (only) as to the information that is required? (Different from the instructions I just spent an hour reading.) Just because the classified base design of this forum product includes or permits multiple fields doesn’t necessarily mean that one need take advantage of all the fields. Maybe this is a work in progress and those who made this have put it out as a first pass. One can only hope.Peace,Phroneo

We actually wanted to implement a checklist for the sales rules as well, as a guide to what is required in a classified.This is information that is required, so there is no bloat other than the total surface area it takes up. We have asked for double column display to make this shorter.In our opinions, those of the moderator and admin team, once you know what is required, it will likely take less time to use the selection boxes and tick boxes rather than having to make sure unaided in a message format only. And that is apart from the moderation issues with a message only based system, as the old version was.We will make changes if they are required, but currently it is also a matter of checking out what works and what not in a real life situation, rather than only in a test environment.HTH, warm regards, Wim

Where is there a want to trade section?

As mentioned before, please do read some of the replies in Community Feedback, especially http://www.fountainp...96#entry1975596.HTH, warm regards, Wim

I, along with Aubrey, am wondering what will happen to the Want to Trade and Want to Buy sections, and how we can list multiple items in one post. If you look through my history, I have sold quite a few pens but only posted maybe a half a dozen listings in the old classifieds. I am by no means a business, just a serious collector and hobbyist, and I have loved how easy the FPN has made it to buy and sell new and old pens, making me and others enriched by the experience. I don't think I am a high volume seller, but if the listings must be individual, I would quickly surpass the "low" volume rules, stuck posting with those who are businesses and high volume posters. I don't know if this system (as is) is "the answer", but I certainly applaud the efforts of the FPN to find answers to the problems some are having. Thanks -

:DI believe you found the answer already, here:http://www.fountainp...96#entry1975596Warm regards, Wim :thumbup:
Hi Michael,

I agree with Phroneo. I am a firm believer in the "K.I.S.S." rule :thumbup: The conditions imply that the pens that I have restored have not been restored on the outside, which in most cases they have been restored on the outside as well as the inside. Most times a pen that I would grade as "Outstanding/Excellent" will have no wear and no signs of use. I disagree with the descriptions of "Near Mint", "Outstanding/Excellent" and "Extra Fine". They might be appropriate for the pens that some individuals sell, but not for me. One size does not always fit all. Just my honest opinion! I also do not like the fact that multiple item listins do not seem to be possible with this new Classifieds section. It certainly is no time saver, and much too limited in the amount of items that can be listed. Things are reminding me of eBay, i.e. improvements that are the opposite. But, maybe that was the "big idea" LOL! :-)Sincerely,Michael

We also believe in KISS, and those are the principles we followed. It is a matter of balance, especially concerning the sales rules. This way we made it impossible to forget most of the sales rules, because the check list is right there. From the POV of admins and mods this was the minimum, we have discussed long and hard over the options.We also think it still requires fine tuning. In order to do so, it had to go live, there is only so much one can do in a test environment.The pen grades have been discussed from here to eternity, and unless there is an absolute necessity to change them, we will leave them as is. As far as we can see, they are clear and distinct. If you have any suggestions as to how to improve them from a qualitative POV, we would like to hear from you, preferably backchannel.Listings are certainly possible, the only thing one needs to do is add at least one picture for the thumbnail, and the description of the first pen, which ever that may be. Price can be a total, or the most expensive one, or the first, whichever you prefer. The other pens need to be described according to all options in the checklist, and the neat thing is that the list is there to help you make sure all is covered. That also includes pictures of all pens, BTW. As far as we are concerned, listings are only limited by one's imagination on how to use this tool.As to whether this is an improvement or not: we rather think it is a tremendous improvement, as not only are all the main complaintsregarding the old system taken care of, as compared to the forum structure, but it also makes moderation simpler and faster. And it also looks way prettier than the forum interface. Of course the latter is an opinion, but many agree on this :D.Warm regards, Wim

Hello fellow FPN-ers,First and for all I want to express my deep respect for this work and this project. Must have been an awful lot of work! ....

Hi Lex, I hope I have dealt with your worries and questions adequately in my reply to your post in Community Feedback, here:http://www.fountainp...42#entry1976542Warm regards, Wim

What about shipping costs? We have drop downs with limited choices for everything else, but no separate spot to put shipping costs?Posted ImageHow are we to handle different shipping costs for different places (i.e. 1st class CONUS included in price, international or Priority in CONUS adds $X)? How about being able to save settings (like PP status, basic info (like "happy to consider offers,' comments about shipping as above, etc. or 'shipping from'?) so as to avoid retyping/reentering the same things over and over.Posted ImageWhat was, in my opinion best about the For Sale section was it's simplicity. Poorly constructed ads didn't get sales, well detailed ones did. If I wanted to have the hassle of listing (and photographing) each and every times separately, and filling out long, repetitive forms, I'd just sell on eBay.... I certainly appreciate the time and dedication, but.... I agree, WHY? This just seems overworked, overthought, overdone, and overly complicated.

Hi Ravenmoon,Shipping costs in principle should be listed in the message body. There is no way we can cater for all countries and mail services in the world for shipping, otherwise we might have done so. As to your other worries, please check the topic Lex started in Community Feedback, and my reply to the worries and questions:http://www.fountainp...42#entry1976542As to happy to accept offers - nothign changes here - add it to the message box. And th eQuestiosn and Answers method makes it even easier to communicate - you don't even have to make these visible to the world.Finally, all the tick boxes and selection boxes are no more than an implementation of most of the old Classifeds and Market Watch section rules. You already had to do this. If you never did, and posted regardless, you have been very lucky, because offenders get warned and their topics removed. Several warnings means suspension, and repeat offenders my lose access to sales completely, or even worse.In short - nothing new here, just that the checklist for all you need to do is right there, and hence no need to get upset about. In a way it is only convenient.HTH, warm regards, Wim

...IMHO the solution that is presented to us now introduces far more complications and problems to be solved then we ever had in the old system. Resuming: I fully respect admire the hard work the admin team on FPN that manages the Boards Database for this project. But it makes me a bit sad that the result, at least for me, is that is has become far more complicated. So, if I had a voice in this I would say: nice try, but please go back to what we did, rather today then tomorrow!Lex van Galen aka Lexaf from the Netherlands

+1 (unless I can add +100)

See my comments in Lex's topic.Regards, Wim

"If it ain't broke, don't fix it! :thumbup: :D

Exactly. The old system was broke, for a long time already... :DWarm regards, Wim

Recent Comments

September 2014

M T W T F S S
1234567
891011121314
1516 17 18192021
22232425262728
2930     

user(s) viewing

members, guests, anonymous users